Returns & Exchanges
AMC Theatres offers a straightforward return policy for tickets and pre-ordered concessions to ensure a seamless cinematic experience. If your plans change, you can request a refund or exchange prior to the printed showtime of your movie.
Initiate Before Showtime
Ensure your refund request is submitted at least one hour before the scheduled movie start time to be eligible for a full return.
Locate Your Order
Access your confirmation email or log into your AMC Stubs account to retrieve your order number and transaction details.
Select Refund Method
Choose between a refund to your original payment method or an AMC gift card; please note that convenience fees are typically non-refundable.
Confirm and Process
Submit your request through the AMC website or mobile app, or visit the theatre box office in person for immediate assistance.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing